Update for patients


Lime Tree Surgery Letter to Patients


General Practice has seen unprecedented demand over the last 15 months and this demand continues to increase. Thank you for bearing with us during these stressful times as we return to a more traditional service, similar to that which existed before Covid, as well as tackling the new challenges which Covid has presented

Outlined below are some of the things we are doing to help manage the current demand.



We are sorry if you have experienced difficulties when phoning the practice. Over the years we have continued to update the phone system, currently we have 16 lines into the practice, a designated team of receptionists to take the calls and a virtual queuing system which can call you back. Unfortunately, the phones have remained as busy as ever and we often receive over 1000 calls per day. Please bear with us, calls are answered and processed in the order they are received. For safety we having to limit the number of “on the day” appointments we can offer and unless they are very urgent we may ask you to contact us again the following day.


Prescription requests

We accept prescription requests in writing or online. If requesting on paper please use the printed repeat slip where possible, clearly ticking the items you need. If you are requesting an item which is not on your repeat list, this has to be reviewed by a GP so will take longer.

Online prescription ordering via SystmOnline or the NHS app is quicker and more reliable. Details are available on our website www.limetreesurgery.nhs.uk



eConsult is our online consultation service. eConsult is available between 9am and 11am to help ease the pressure on the phone system. Please use this for less urgent conditions or where uploading a photo or more written information may help, e.g. skin problems or certificate requests.



Self-care is recommended when you have a minor condition which doesn’t normally need medical care (from a doctor or nurse). If you feel you need some advice before you are able to self-care, please contact your local community Pharmacy. Pharmacists are highly trained and can advise on a large range of minor ailments and offer a range of treatments and remedies which can be purchased over the counter.

Alternative Clinicians

As well as Doctors and Nurses the surgery employs other practitioners who may contact you regarding certain conditions or queries. For example, if you have a back or joint problem, you may be contacted by the first contact physiotherapist. If you have a medication issue, you may be contacted by the practice pharmacist. If you need a home visit, you may see a community paramedic practitioner.

We hope the above offers some reassurance that the surgery is constantly striving to improve it service to our patients.


Thank you again for your support.

Yours Sincerely,

Lime Tree Surgery

Published: Jun 9, 2021