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SystmOnline allows you to request repeat prescriptions and much more

Proxy Access to GP Online Services for Parents and Guardians

We understand how important it is for parents and guardians to be involved in their children’s healthcare. GP Online Services can help you manage appointments, prescriptions, and health information. However, to protect children and young people, we follow strict guidelines when granting access to their records.

Children Under 11

Parents with legal parental responsibility can request proxy access to:
- Book appointments
- Order repeat prescriptions
- View limited health information (e.g. immunisations)

Access is automatically removed when the child turns 11. We’ll contact you beforehand to discuss next steps.

Children Aged 11 to 15

At this stage, children may begin making decisions about their healthcare. Proxy access is only granted:
- After a GP reviews the child’s ability to make informed decisions
- If it’s in the child’s best interests
- With limited access (no full record viewing)

We reassess access periodically and encourage open discussions between families and clinicians.

Children with Safeguarding Concerns

If a child has known safeguarding risks, proxy access will only be granted after a GP review. Sensitive information is hidden from online view to protect the child. In some cases, access may be declined to ensure safety.

Verifying Parental Responsibility

To request proxy access, you’ll need to provide documents confirming your legal parental responsibility (e.g. birth certificate, court order). We also verify identity and may consult safeguarding leads if needed.

Young People Aged 16+

At 16, young people are presumed competent and may receive access to their own GP Online Services. Proxy access will be automatically revoked on their 16^th birthday and a new application will need to be made if it is to continue.

Need Help?

If you’d like to request proxy access or have questions, please contact our reception team. We’re here to support you and your family’s health safely and respectfully.

Order repeat prescriptions

Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy

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SystmOnline Security.

Your security is very important to us. We take a number of measures to help safeguard you while you are using SystmOnline Services. This site uses a security certificate issued by a trusted authority. This is a way to prove the site is genuine and to tell your browser to use strong encryption for every page you view. You will see the same technology used by online banks and shops.