Friends & Family Test Results

BACK TO MAIN INDEX

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FFT Results

67% Very good
23% Good
6% Neither good nor poor
3% Poor
2% Very poor
0% Don't know

Month / Year	Very good	Good	Neither good nor poor	Poor	Very poor	Don't know
Jan 2025	0	0	0	0	0	0
Feb 2025	0	0	0	0	0	0
Mar 2025	0	0	0	0	0	0
Apr 2025	0	0	0	0	0	0
May 2025	0	0	0	0	0	0
Jun 2025	0	0	0	0	0	0
Jul 2025	397	195	43	25	12	4
Aug 2025	556	149	43	15	15	2
Sep 2025	143	25	8	3	3	1
Oct 2025	0	0	0	0	0	0
Nov 2025	0	0	0	0	0	0
Dec 2025	0	0	0	0	0	0

Patient feedback

We asked the question:
Why did you choose that response?

Nurse was very quick and proficient gave good advice
Posted on: 03/09/2025

Everyone was helpful and the process was quick
Posted on: 03/09/2025

Blood test was quick and painless even though I hate needles
Posted on: 02/09/2025

Because the Doctor was very kind and explained everything that I needed to know
Posted on: 02/09/2025

Seen for appointment on time by a very professional and friendly nurse.
Posted on: 31/08/2025

GP was very helpful
Posted on: 31/08/2025

On time. Pleasant nurse.
Posted on: 30/08/2025

Because the staff are always prompt, professional and friendly. And the injection was painless.
Posted on: 30/08/2025

I had a very good experience with the nurse I saw, she was very kind and made me feel comfortable to speak honestly.
Posted on: 30/08/2025

Appointment on time and staff are great.
Posted on: 29/08/2025

Dr was really helpful and kind and phoned when expected.
Posted on: 29/08/2025

Doctor Plumb was so good at giving me answers to any questions that I had, and also a good family Doctor, I can give praise to the Lime Tree Surgery
Posted on: 29/08/2025

Doctor took a lot of time asking me questions about my symtoms. Didn't feel hurried at all. Felt like the Doctor took my problem seriously. Just so impressed with all the people who work at Lime Tree.
Posted on: 28/08/2025

Nurse Catherine is always makes you feel relaxed and calm...and listens to any concerns you might have
Posted on: 28/08/2025

I was seen on time and blood was taken quickly.
Posted on: 28/08/2025

Easy to book appointment, staff were great.
Posted on: 28/08/2025

Very pleasant and friendly nurse
Posted on: 28/08/2025

Fast efficient appointment at Durrington Very pleasant nurse
Posted on: 28/08/2025

Very prompt response to my email in the morning . Dr Stringer phoned within an hour to discuss the problem and give advice . This was reassuring .
Posted on: 28/08/2025

Excellent care
Posted on: 28/08/2025

Seen promptly. Paramedic I saw was very thorough and knowledgeable. Gave me good advice and had good knowledge of my previous surgeries and concerns and was very helpful and reassuring. Thank you Lime Tree Surgery
Posted on: 27/08/2025

Very happy with the way i was treated, both nurses were caring and considerate.
Posted on: 25/08/2025

I forgot my appointment, lost my way, went to the wrong surgery and was then treated so kindly by reception staff in the wrong surgery and then staff in the correct surgery. I had blood samples taken well past the time of my original appointment. I’d like to thank everyone concerned.
Posted on: 25/08/2025

Staff very helpful with a calming approach.
Posted on: 25/08/2025

Premises nice and clean, receptionist friendly and nurse took time to explain the what and whys of the procedure and diarised future appointments.
Posted on: 24/08/2025

Had to wait awhile but didn't worry me to much as we all have things to discuss. Dr. Was happy to listen and very helpful, gave me lots of information and advice.
Posted on: 24/08/2025

Reception staff were extremely helpful. The doctor was considerate of my need to lipread throughout the consultation. There were clear 'next steps' for my treatment, which were written down for me and not just recited. Good advice was shared on alternative methods of treatment and on self help to alleviate my symptoms.
Posted on: 24/08/2025

Dr Young rang me to discuss my concerns and was kind and professional. I felt cared for. Thank you
Posted on: 24/08/2025

I was seen very quickly. The nurse was friendly and answered my questions. It was all done in a short time and I was told I would only be contacted if there were further tests needed or any queries.
Posted on: 18/08/2025

Because it was good
Posted on: 17/08/2025

Efficient and on time
Posted on: 16/08/2025

Very efficient in arranging tests and was extremely impressed with Dr Richard's manner and thoroughness during my appointment.
Posted on: 16/08/2025

Dr Garcia is a lovely compassionate doctor and always got time for me
Posted on: 16/08/2025

Dealt with a caring and profesional manner
Posted on: 15/08/2025

Because the doctor took an interest and was concerned . His advice was good and arranged an ECG plus blood tests and I had a follow up phone call from him the same evening.
Posted on: 15/08/2025

Nurse explained everything and was very friendly
Posted on: 15/08/2025

Excellent knowledgeable and kind nurse attending to my wound care, felt in very safe hands , and wound has resounded remarkably.
Posted on: 15/08/2025

Very satisfied with the service. Provided
Posted on: 12/08/2025

Easy access and friendly people.
Posted on: 11/08/2025

The treatment that I received was carried out quickly didn’t have a long wait. I was put at ease by the nurse who carried out my procedure
Posted on: 10/08/2025

I have been pleased with the help given and the pleasant medical staff I have met when I have managed to get an appointment.
Posted on: 10/08/2025

Because everyone is always very helpful.
Posted on: 10/08/2025

My experiences have been ok
Posted on: 10/08/2025

I've always found that if i need to see a Doctor, Nurse etc Limetree are always there for me
Posted on: 10/08/2025

This was a Physio referral. The lady was very helpful with practical advice and exercises, listened well and was reassuring
Posted on: 10/08/2025

I had thepleasure of having a consult with nurse Catherine. She made me feel relaxed and her explanation of my conition and treatment was very thorough and easily understood.I left the practice feeling confident on my follow up treatment.
Posted on: 09/08/2025

Everyone really friendly and efficient. The doctor was lovely and very empathetic. Jo on reception desk was extremely helpful and patient.
Posted on: 09/08/2025

Staff and professionals are always very helpful
Posted on: 09/08/2025

Ease of arranging a non-urgent appointment. The friendliness of the staff and the way I was treated by the doctor I saw were commendable and very reassuring.
Posted on: 09/08/2025

Because evrryone is always helpfull, knowleable and friendly.
Posted on: 08/08/2025

Helpful and friendly reception staff which do their best to accommodate any drs appointments within my needs
Posted on: 08/08/2025

I have always been treated in a friendly and respectful manner Limetree surgery staff are very helpful and the doctors and nurses really do care I feel safe in their hands
Posted on: 08/08/2025

Never a problem. E con’s work well and are convenient. Air mid is a great app and so is NHS app.
Posted on: 08/08/2025

I have had some very prompt attention and action to my medical issues
Posted on: 08/08/2025

Very helpful and reassuring in finding the problem
Posted on: 05/08/2025

Have always had very good service, very professional, and have had appointments when needed
Posted on: 05/08/2025

The physiotherapist I saw was very helpful.
Posted on: 04/08/2025

Such superb service
Posted on: 04/08/2025

Because the staff were friendly and another doctor was called into my appointment, so thorough.
Posted on: 04/08/2025

Seen on time by caring nurse
Posted on: 04/08/2025

I have already recommended the practice to my husband.
Posted on: 03/08/2025

No waiting time, super friendly and warm nursing staff and very helpful!
Posted on: 03/08/2025

Nurse was exceptionally helpful re checking ears for wax and referring for nhs hearing test. Could not have been more helpful and pkeasant
Posted on: 03/08/2025

The receptionist are always polite and will to help, i am always seen at the time i am given. So very happy with the practice.
Posted on: 03/08/2025

Because my appointment was carried out in a first class way
Posted on: 02/08/2025

I choose that response because I’m pleased with the care and service that I have received at Lime tree surgery Durrington
Posted on: 02/08/2025

Excellent service
Posted on: 02/08/2025

I always receive very good treatment and very nice people
Posted on: 02/08/2025

There was no hanging around ,it was all very quick
Posted on: 02/08/2025

Everyone was friendly, polite, informative and helpful.
Posted on: 02/08/2025

Great GP practice.
Posted on: 01/08/2025

Process was simple, booking was easy, and my appointment happened at the prescribed time! And the nurse (Kayleigh) was very reassuring!
Posted on: 01/08/2025

The service that I received from Dr Rain White was outstanding. Dr White was very thorough and took the time to listen to me regarding various complex health issues and supportive in managing these and making referrals, x-rays etc.
Posted on: 01/08/2025

It’s a peaceful , well organised , accessible surgery with an excellent , helpful reception team and first class medical staff . Phlebotomist, Practice nurses and doctors communicate so well with each other and are personally caring in their professional approach to patients .
Posted on: 01/08/2025

Phoned, got a call back, followed up with a same day appointment
Posted on: 01/08/2025

Because the pharmacist was very helpful about my medication and it’s a lot easier to ring them than bother the dictor
Posted on: 01/08/2025

The staff are helpful and do their best to help you.
Posted on: 31/07/2025

Was looked after very well and treated with respect
Posted on: 31/07/2025

Ive generally had a positive experience from Lime Tree surgery
Posted on: 31/07/2025

It is important to have regular blood tests and reviews and understand your health. The nurses are friendly and efficient at the surgery
Posted on: 31/07/2025

Near to where they live and good service
Posted on: 31/07/2025

Because of the first class care i always get..
Posted on: 31/07/2025

The service I have received has been excellent from all staff.
Posted on: 31/07/2025

Brilliant service from the staff
Posted on: 31/07/2025

I attended the Practice yesterday for an ECG. Afterwards, i saw a GP to discuss the results. Both the lady who did the ECG and the GP, I saw after, were both friendly, helpful and very professional. I cannot fault the service i received yesterday and would highly recommend the Practice to my family and friends.
Posted on: 31/07/2025

Always try to help you
Posted on: 31/07/2025

I don't have any problems getting an appointment, all staff are pleasant and helpful and my queries are always answered
Posted on: 31/07/2025

After,a couse,of care the wound has now healed. Thank you all.
Posted on: 30/07/2025

I feel taken care of with compassion and kindness
Posted on: 30/07/2025

They are always very helpful
Posted on: 30/07/2025

Quick and easy service.
Posted on: 30/07/2025

On recent visit, felt i was being very well looked after by caring and competant peoplel
Posted on: 30/07/2025

Really helpful Appt arranged quickly Shared appropriate information
Posted on: 30/07/2025

Always have a good service at all Lime Tree surgery
Posted on: 30/07/2025

When I called with my problem I was treated with respect and kindness. I was offered a appointment quickly with the physiotherapist and he was very thorough, knowledgeable and supportive and I have been given treatment with a follow up proposed. I felt grateful and hopeful.
Posted on: 29/07/2025

Luckily for me it was the first time in 7 years that i needed to contact the Surgery for help and in that respect i could not have had a more kinder, understanding and sympathetic respect. Thank you
Posted on: 29/07/2025

Dr Mohammed was so thorough and explained everything to me throughout my visit.
Posted on: 29/07/2025

I was seen by a doctor the same day.
Posted on: 29/07/2025

Good service over the years we have been linked to the surgery
Posted on: 28/07/2025

Quick response kept informed and good promp appointment
Posted on: 28/07/2025

Dr Duddy is a great asset to the practice giving steroid injections
Posted on: 27/07/2025

Staff are always friendly and helpful.
Posted on: 27/07/2025

Always helpful and friendly
Posted on: 27/07/2025

Super nurse, very knowledgeable and helpful in controlling my condition.
Posted on: 27/07/2025

The nurse team at Lime tree have been very patient & caring when treating my elderly mother
Posted on: 26/07/2025

Excellent Advanced Nurse Practitioner. A true example of the direction the NHS should move towards.
Posted on: 26/07/2025

I find both the receptionists and Doctors helpful and very courteous.
Posted on: 26/07/2025

Very helpful, attentive and efficient in all they do!
Posted on: 26/07/2025

Always very helpful and efficient. We've always had good service from everyone at the surgery.
Posted on: 26/07/2025

Had a pleasant very efficient visit
Posted on: 26/07/2025

Dr Garcia is one of of the 2 GPs whom I have found outstanding throughout my life. I am 76 years old.
Posted on: 26/07/2025

Amazing service and thorough care provided. The care provided to me by Asthma nurse Kirsty was exceptional. Thank you to her and the Doctors there for taking care of me so well. Thank you.
Posted on: 26/07/2025

All of the staff whatever their job description are kind, friendly and professional in their role. I am always very happy with my interaction with them.
Posted on: 26/07/2025

V punctual in seeing the Nurse. She had a v warm and welcoming manner. V comfortable waiting area. I felt v at ease while Kim took my sample of blood for the blood test. She was well prepared with the necessary paperwork and blood testing equipment already to use upon my entering the room.
Posted on: 26/07/2025

Very happy with my health care at Lime Tree Surgery.
Posted on: 26/07/2025

The Doctor who handled my appointment was extremely positive snd helpful.
Posted on: 25/07/2025

Dr Palan was quick to understand and offer a preliminary diagnosis. She explained the condition and offered to provide a referral to a suitable doctor operating privately, which was what I hoped for.
Posted on: 25/07/2025

Very satified with hospitality I recieved, advice on recieving my Hydrocortisone injection.
Posted on: 25/07/2025

I’m very happy with the treatment I received
Posted on: 25/07/2025

Helpful friendly staff. Give me plenty of information & frequent reminders of appointments.
Posted on: 25/07/2025

I Have been a patient for 25 yesrs with Lime Tree Surgery.In all these years I have received wonderful and caring treatment.I am currently undergoing treatment and the Nurses are so kind.
Posted on: 25/07/2025

Have always had a good experience with consultations and medication
Posted on: 25/07/2025

A fully professional nurse and with a sense of humour and who you could trust to do an excellent job.
Posted on: 25/07/2025

The nurse I saw was very knowledgeable, friendly and helpful.
Posted on: 25/07/2025

The doctor couldn’t have been more helpful
Posted on: 25/07/2025

Had very prompt, efficient and friendly consultation
Posted on: 25/07/2025

I am very happy with the service you provide i think Lime Tree is the best surgery in the area
Posted on: 25/07/2025

Answered my questions satisfactory
Posted on: 24/07/2025

Medical staff are kind considerate & very patient with this elderly lady Receptionist very helpful
Posted on: 24/07/2025

Both appointments were very good the staff were very professional in the treatment.
Posted on: 24/07/2025

Professional . Put me at ease . Helpful . Informative.
Posted on: 24/07/2025

Lime trees surgery are excellent
Posted on: 24/07/2025

I like lime tree drs They are all nice and are willing to help, never had a problem with them
Posted on: 23/07/2025

Best surgery in West Sussex as far as we are concerned. Prompt appointment given the nurse practitioner Greta understood fully what was required and gave print access to what was needed. Thank you Greta.
Posted on: 23/07/2025

Service I received was 1st class.
Posted on: 23/07/2025

Its because the nurse i saw was very caring
Posted on: 23/07/2025

Usually good service and appointments or telephone consultations on the day.
Posted on: 22/07/2025

I received very good treatment and had some excellent advice and learnt a lot more about my condition in plain English.
Posted on: 22/07/2025

Always knowledgable and professional and seen in a reasonable time
Posted on: 20/07/2025

Because my treatment by by Dr White has been fantastic I find her a very competent and caring Doctor what more can I say but Thankyou
Posted on: 20/07/2025

The nurse that did my smear was friendly, professional and informative. She made me feel at ease. Thank you so much.
Posted on: 20/07/2025

my appointment was booked quickly, I was seen within 5 minutes of arrival and was very happy with the treatment
Posted on: 17/07/2025

The appointment was on time and the care I received was excellent.
Posted on: 17/07/2025

They are friendly
Posted on: 17/07/2025

All my dealings with Lime Tree Surgery have been Excellent.All staff, nurses and doctors are considerate, knowledgeable and helpful. I can only give Lime Tree Surgery the highest praise.
Posted on: 17/07/2025

Whenever I need help with any health issue the surgery don’t let me me down
Posted on: 17/07/2025

I like being able to complete the online form for non urgent enquiries.
Posted on: 17/07/2025

Professional efficient service
Posted on: 17/07/2025

All Drs and nurses are very caring and polite and really do put there effort in to helping you thankyou x
Posted on: 16/07/2025

I find all the staff very helpful , and ready to listen ,and try to help find a solution to what might otherwise become a problem .
Posted on: 16/07/2025

Happy with service
Posted on: 16/07/2025

Polite and helpful
Posted on: 16/07/2025

Seen by nurse on a very busy day but who was friendly and changed my dressings in a fully competent way.
Posted on: 14/07/2025

I had wonderful ans sympathetic treatment from you nurse which impressed me greatly
Posted on: 14/07/2025

Calm and professional member of staff carrying out appointment, I felt comfortable and didn't feel anxious or rushed. Friendly Reception staff.
Posted on: 13/07/2025

She was really helpful
Posted on: 13/07/2025

I have received excellent care and attention from the Doctors and nurses.
Posted on: 13/07/2025

I would recommend Lime Tree GP Practice based on my recent and historical experiences of being a patient with the Lime Tree Surgery. The Doctors, Pharmacists, Nurses, and Staff have been very efficient, considerate and caring. Many thanks. MG
Posted on: 13/07/2025

The nurse l saw today was very helpful. She also took my clips out 6 weeks ago and was very gentle.
Posted on: 12/07/2025

Since the practice was taken over by the Lime Tree practice, there has been a considerable improvement in the way it is managed.
Posted on: 12/07/2025

I found Dr Barnfield was very clear and understanding. She saw me on-time and explained things clearly. I would not hesitate if offered an appointment with her again.
Posted on: 12/07/2025

Because you are efficient and effective
Posted on: 12/07/2025

I’ve always been pleased with the service offered. Always efficient and helpful.
Posted on: 12/07/2025

Doctors, pharmacist and nurses are excellent.
Posted on: 12/07/2025

I was seen on time and efficiently
Posted on: 12/07/2025

I was given a next day physio appointment.
Posted on: 12/07/2025

Lovely people doing a great job
Posted on: 11/07/2025

Because the doctors, nurses and all staff are professional and friendly. I'm always listened to and seen/ treated quickly. The Lime Tree surgery waiting rooms are clean and comfortable. Thank you all
Posted on: 11/07/2025

The nurse I saw was very friendly and efficient.
Posted on: 11/07/2025

The service, It seemed have improved, particularly waiting times, selays to appointments are less common, and more on time!
Posted on: 11/07/2025

All staff have been very courteous and professional when i have had to attend the surgery, albeit, thankfully, i do not visit too often.
Posted on: 11/07/2025

Because the appointment was prompt and on time
Posted on: 11/07/2025

Feel that i am being well looked after
Posted on: 11/07/2025

The nurse that looked after me was simply brilliant!
Posted on: 11/07/2025

The health nurse was professional, friendly, knowledgeable and has patiently answered questions I put to her. She suggested many things and has given me information that I can look it up and learn. Very satisfied.
Posted on: 11/07/2025

Friendly help and advice.
Posted on: 11/07/2025

Dr was great and very understanding and helpful, wait was a little long to see her but I imagine they were busy
Posted on: 11/07/2025

All the staff are very helpful and friendly. I was put at ease and any questions were answered thoroughly.
Posted on: 11/07/2025

Very good service friendly and very helpful.
Posted on: 11/07/2025

Good consultation, listened & sympathetic
Posted on: 11/07/2025

Because you can always speak to somebody if you need to and also have an appointment quickly if you need it
Posted on: 10/07/2025

The nurse was very understanding and caring and cured the problem with a smile
Posted on: 10/07/2025

Excellent survive by a vey knowledgable nurse. She was very efficient and helpful.
Posted on: 10/07/2025

Excellent practice. Never had a problem and always respond quickly to econsult.
Posted on: 10/07/2025

Always able to get access when I need it
Posted on: 10/07/2025

I needed to have some blood tests and thia was done very quickly and the nurse was helpful and friendly.
Posted on: 09/07/2025

The paramedic I saw was great listened to my complaint & explained clearly how to treat the problem
Posted on: 09/07/2025

I have always had a great respect for the Staff who have been treating me when I have any problems.The G.Ps are very helpful and always listen to my concerns. The Staff are very helpfuland I have always been satisfied with my treatment
Posted on: 09/07/2025

Ive been a patient with Lime Trees practice for 18 months. Having been with my previous GP practice in London for 30 years. I am so happy that i chose Lime Trees as i have a complex medical background but they have been brilliant, extremely responsive, professional and friendly. Thank you so much
Posted on: 09/07/2025

Entirely happy with service I received.
Posted on: 08/07/2025

As the staff were polite and the practitioner was friendly, but professional.
Posted on: 08/07/2025

Always efficient, friendly, helpful, phlebotomist especially. Appointments availability good.
Posted on: 08/07/2025

I have always received such great service and support from Line Tree Findon from Reception Nurses and Doctors
Posted on: 08/07/2025

Always treated respectfully. Able to have contact with a GP when I need it.
Posted on: 08/07/2025

The doctor Dr Palan was so lovely and understanding and listened to me. Reminded me of how doctors were in my childhood
Posted on: 08/07/2025

Relatively quick appointment and seen on time
Posted on: 08/07/2025

No long wait, and Dr was very thorough
Posted on: 07/07/2025

The nurse was very calming and swift with my granddaughters 12 month injections she was a pleasure and professional made us feel at ease, such lovely hard working ladies and gentlemen at this surgery, would highly recommend to anyone.
Posted on: 07/07/2025

your nurse Catherine is an absolutely lovely lady who made me feel very much at ease during my recent smear test and remembered much of the conversation we had had at my previous two appointments with her. It's not very often these days that you feel you have built up a personal rapport with a healthcare provider but I do with Catherine. Lovely lady
Posted on: 06/07/2025

Very proficient Doctors, Nurses and receptionists and with a sense of humour.
Posted on: 06/07/2025

Doctor very thorough
Posted on: 06/07/2025

Because I have been looked after by all the nurses st Lime Tree surgery & once at Durrington extremely well,
Posted on: 06/07/2025

They are very efficient, friendly and keep you well informed of each step.!
Posted on: 05/07/2025

I have found lime tree surgery to be always sympathetic to my concerns.
Posted on: 05/07/2025

Efficient service kept well informed at all times very professional.
Posted on: 05/07/2025

Was simple and efficient
Posted on: 05/07/2025

They are always very helpful
Posted on: 05/07/2025

Because you are nearly always listened to and given the appropriate care. The doctor I saw has been very thorough and kind and checked on my progress with follow up appointments.
Posted on: 04/07/2025

No complaints with yesterday’s service … blood test and RSV vac. No waiting and efficient service. Service from surgery is generally good what ever is required!
Posted on: 04/07/2025

I've always found all levels of the staff friendly and kind.
Posted on: 04/07/2025

Posted on: 04/07/2025

Service was streamlined nicely using automation processes to make checking in and booking a lot easier.
Posted on: 03/07/2025

Never had any problems with the service at the surgery
Posted on: 03/07/2025

Easy to change an appointment, friendly practitioners
Posted on: 03/07/2025

Good service ,understanding and polite
Posted on: 03/07/2025

Always found them helpful
Posted on: 03/07/2025

Always been most helpful.
Posted on: 03/07/2025

The dictor was very knowledgeable, friendly and helpful. She answered all my questions clearly and in a way I could understand. Outstanding service
Posted on: 03/07/2025

I have always received very good medical attention when using the surgery.
Posted on: 03/07/2025

Very good practice
Posted on: 03/07/2025

Very good
Posted on: 03/07/2025

Both receptionist and nurse were very helpful yesterday. Thank you.
Posted on: 03/07/2025

I am looked after very well by the surgery and pharmacy, thank you. The nurse was a pleasure to meet yesterday, very efficient.
Posted on: 03/07/2025

Very good
Posted on: 03/07/2025

My nurse was kind, reassuring and explained exactly what was to happen. Also I appreciated the appointment reminder text.
Posted on: 03/07/2025

Because I am always contacted re any requests or queries and all staff are pleasant and helpful
Posted on: 03/07/2025

The doctors I have been lucky to see on my last two visits have been very thorough and explained everything in a concise manner
Posted on: 03/07/2025