Friends & Family Test Results

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FFT Results

56% Extremely Likely
31% Likely
7% Neither Likely nor Unlikely
4% Unlikely
1% Extremely Unlikely
1% Don't Know

Month / Year	Extremely Likely	Likely	Neither Likely nor Unlikely	Unlikely	Extremely Unlikely	Don't Know
Jan 2025	0	0	0	0	0	0
Feb 2025	0	0	0	0	0	0
Mar 2025	0	0	0	0	0	0
Apr 2025	0	0	0	0	0	0
May 2025	0	0	0	0	0	0
Jun 2025	0	0	0	0	0	0
Jul 2025	109	60	14	8	1	1
Aug 2025	0	0	0	0	0	0
Sep 2025	0	0	0	0	0	0
Oct 2025	0	0	0	0	0	0
Nov 2025	0	0	0	0	0	0
Dec 2025	0	0	0	0	0	0

Patient feedback

We asked the question:
Why did you choose that response?

Ive been a patient with Lime Trees practice for 18 months. Having been with my previous GP practice in London for 30 years. I am so happy that i chose Lime Trees as i have a complex medical background but they have been brilliant, extremely responsive, professional and friendly. Thank you so much
Posted on: 09/07/2025

I have always had a great respect for the Staff who have been treating me when I have any problems.The G.Ps are very helpful and always listen to my concerns. The Staff are very helpfuland I have always been satisfied with my treatment
Posted on: 09/07/2025

The paramedic I saw was great listened to my complaint & explained clearly how to treat the problem
Posted on: 09/07/2025

I needed to have some blood tests and thia was done very quickly and the nurse was helpful and friendly.
Posted on: 09/07/2025

As the staff were polite and the practitioner was friendly, but professional.
Posted on: 08/07/2025

Entirely happy with service I received.
Posted on: 08/07/2025

Always efficient, friendly, helpful, phlebotomist especially. Appointments availability good.
Posted on: 08/07/2025

I have always received such great service and support from Line Tree Findon from Reception Nurses and Doctors
Posted on: 08/07/2025

Always treated respectfully. Able to have contact with a GP when I need it.
Posted on: 08/07/2025

The doctor Dr Palan was so lovely and understanding and listened to me. Reminded me of how doctors were in my childhood
Posted on: 08/07/2025

Relatively quick appointment and seen on time
Posted on: 08/07/2025

The nurse was very calming and swift with my granddaughters 12 month injections she was a pleasure and professional made us feel at ease, such lovely hard working ladies and gentlemen at this surgery, would highly recommend to anyone.
Posted on: 07/07/2025

No long wait, and Dr was very thorough
Posted on: 07/07/2025

Because I have been looked after by all the nurses st Lime Tree surgery & once at Durrington extremely well,
Posted on: 06/07/2025

Doctor very thorough
Posted on: 06/07/2025

Very proficient Doctors, Nurses and receptionists and with a sense of humour.
Posted on: 06/07/2025

your nurse Catherine is an absolutely lovely lady who made me feel very much at ease during my recent smear test and remembered much of the conversation we had had at my previous two appointments with her. It's not very often these days that you feel you have built up a personal rapport with a healthcare provider but I do with Catherine. Lovely lady
Posted on: 06/07/2025

I have found lime tree surgery to be always sympathetic to my concerns.
Posted on: 05/07/2025

They are always very helpful
Posted on: 05/07/2025

Was simple and efficient
Posted on: 05/07/2025

Efficient service kept well informed at all times very professional.
Posted on: 05/07/2025

They are very efficient, friendly and keep you well informed of each step.!
Posted on: 05/07/2025

Posted on: 04/07/2025

I've always found all levels of the staff friendly and kind.
Posted on: 04/07/2025

No complaints with yesterday’s service … blood test and RSV vac. No waiting and efficient service. Service from surgery is generally good what ever is required!
Posted on: 04/07/2025

Because you are nearly always listened to and given the appropriate care. The doctor I saw has been very thorough and kind and checked on my progress with follow up appointments.
Posted on: 04/07/2025

Never had any problems with the service at the surgery
Posted on: 03/07/2025

Service was streamlined nicely using automation processes to make checking in and booking a lot easier.
Posted on: 03/07/2025

Easy to change an appointment, friendly practitioners
Posted on: 03/07/2025

Good service ,understanding and polite
Posted on: 03/07/2025

Always found them helpful
Posted on: 03/07/2025

Always been most helpful.
Posted on: 03/07/2025

The dictor was very knowledgeable, friendly and helpful. She answered all my questions clearly and in a way I could understand. Outstanding service
Posted on: 03/07/2025

I have always received very good medical attention when using the surgery.
Posted on: 03/07/2025

Very good practice
Posted on: 03/07/2025

Very good
Posted on: 03/07/2025

Both receptionist and nurse were very helpful yesterday. Thank you.
Posted on: 03/07/2025

I am looked after very well by the surgery and pharmacy, thank you. The nurse was a pleasure to meet yesterday, very efficient.
Posted on: 03/07/2025

Very good
Posted on: 03/07/2025

My nurse was kind, reassuring and explained exactly what was to happen. Also I appreciated the appointment reminder text.
Posted on: 03/07/2025

Because I am always contacted re any requests or queries and all staff are pleasant and helpful
Posted on: 03/07/2025

The doctors I have been lucky to see on my last two visits have been very thorough and explained everything in a concise manner
Posted on: 03/07/2025